1 Answer calls professionally to provide information about products
2 Keep records of customer interactions , recording details of inquiries, complaints, and comments, as well as actions taken.
3 Follow up to ensure that appropriate actions were taken on customers' requests.
4 Refer unresolved customer grievances or special requests to designated departments for further investigation.
5 Answer questions about products or the company
6 Ask questions to understand customer requirements
7 Enter and update customer information in the database
8 Handle grievances to preserve the company’s reputation
9 Keep records of calls and sales and note useful information
|Experience||1 - 2 Years|
|Salary||1 Lac 50 Thousand To 2 Lac 50 Thousand P.A.|
|Industry||Manufacturing / Production / Quality|
|Key Skills||Calling Customer Service Customer Support Complaint Handling Communication Skills ms office Emailing|
|Contact Person||Suchit Dhiraj|